Privacy Policy

Last updated: November 7, 2026

At Factoría Digital we take care of the information you entrust to us. This policy explains what data we collect on this site, how we use it, who we share it with and how you can exercise your rights.

1. Who is responsible for your data

Factoría Digital, based in Guatemala City, Guatemala, is responsible for the personal data collected on this site. For any privacy matter, you can write to us at info@factoria.digital.

2. What data we collect

We collect the data you give us when you fill out a form and some technical data generated when you use the site:

Contact: name, email, phone number, company and message.
Quote: in addition to the above, job title, country, industry, website, services of interest, project type, goal, budget, timeline, preferred contact method and how you found us.
Support: in addition to contact details, the affected site or project, request type, priority, subject and case description.
Technical data: IP address, referring page, date and time of submission, and browsing information collected through cookies.

Please do not include passwords, card details or other sensitive information in your messages.

3. How we use your data

We use your data only to:

Answer your inquiries and prepare proposals or quotes.
Record, handle and follow up on your support tickets.
Send you confirmation of your request and communicate with you about it.
Protect the site against abuse, spam and automated use.
Understand how the site is used in order to improve it.
Comply with legal obligations that apply to us.

We process your data because you provide it in order to be served, and because of our legitimate interest in keeping the site secure and improving it. We do not sell your personal data.

4. Who we share it with

We only share data with the providers needed to operate this site, or when required by law or a competent authority:

Hosting and database providers, where the information is stored.
Email providers, which deliver notifications and confirmations.
Google, through reCAPTCHA and Google Tag Manager and the analytics tools it activates, when in use.
WhatsApp (Meta), only if you choose to write to us through that channel.

Some of these providers may process data outside your country of residence, according to their own privacy policies.

5. Cookies and similar technologies

This site uses:

Technical cookies, needed to maintain the session and protect forms.
Analytics and measurement cookies, when Google Tag Manager is active.
Google reCAPTCHA cookies, when that protection is active.
Your browser's local storage, to remember whether you closed the regional version notice.

You can block or delete cookies in your browser settings. If you block technical cookies, forms may not work.

6. How long we keep your data

We keep your data for as long as needed to handle your request, maintain the business relationship and comply with legal obligations. After that, we delete or anonymize it. You can also ask us to delete it sooner, unless we must keep it by law.

7. How we protect your information

We apply reasonable technical and organizational measures, such as encrypted connections, protection of forms against automated use and restricted access to information. No system is completely infallible, so we cannot guarantee absolute security.

8. Your rights

You can write to us at info@factoria.digital to request:

Access to the data we hold about you.
Correction of inaccurate or incomplete data.
Deletion of your data.
Objection to or restriction of certain uses, and data portability where applicable.
Withdrawal of your consent, where it is the basis for processing.

We may ask for information to verify your identity. If you live somewhere with specific data protection laws, such as the European Union, you may also have the right to lodge a complaint with the competent authority.

9. Minors

This site is intended for businesses and professionals. We do not knowingly collect data from minors. If you believe a minor has sent us their data, write to us so we can delete it.

10. Links to other sites

This site links to client and third-party sites, which have their own policies. We recommend reviewing them, as we do not control how they handle your information.

11. Changes to this policy

We may update this policy when our services or applicable regulations change. The current version is the one published on this page, with its update date.